Feed & Fleece — Shipping & Collection Policy

Thank you for shopping with Feed & Fleece. Please review our shipping and collection terms below carefully before placing your order.

1. Order Collection (Free)

• Free collection is available directly from our site in Cleckheaton.

• Please select the collection option at checkout or await confirmation that your order is prepared and ready for pick-up before arriving on site.

2. Courier Shipping & Delivery

• All standard orders are dispatched and shipped using professional courier services.

• Delivery Attempts: The courier will attempt to deliver your order up to two (2) times.

• Failed Deliveries: Should the courier be unable to complete delivery after two attempts and the goods are returned to us, you waive your right to a refund. Please ensure your delivery address, instructions, and contact details are fully accurate at the time of ordering.

3. Damaged Items & Claims
We take great care in preparing and packing your orders. In the event that your parcel arrives damaged in transit:

• Packaging Photo Required: Refunds for damaged goods will only be granted if clear photographs of the damage to the external packaging are taken and supplied prior to opening the parcel.

• 24-Hour Notice Window: Any damage must be reported to our team within 24 hours of delivery. Requests or claims made outside this period will not be eligible for a refund.

4. Bulk Orders & Large Quantities
If you wish to purchase larger volumes or pallet quantities, please contact us for bespoke pricing:

• Email: info@feedandfleece.co.uk

• Required Details: To help us provide an accurate quotation, please include:

  • Full Name

  • Telephone Number

  • Email Address

  • Full Delivery Address (including postcode)

  • Exact product name(s) and quantity required

5. Customer Support
To submit a damage report or enquire about an existing order, please contact our team at info@feedandfleece.co.uk with your order number and relevant photos.